The following are terms of a legal agreement between you and ProDoorHardware also known as ProDoorHardware.com. By accessing, browsing and/or using this web site, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations. These terms apply to all events occurring from use of this Site including but not limited to phone, fax, and email orders. If you do not agree to these terms, do not use this web site.
All content included on this site, such as logos, text, graphics, audio and/or video clips, button icons, images, or digital downloads and software is the property of ProDoorHardware and its content suppliers and is protected by United States and international copyright laws. The compilation of all content on this website is the exclusive property of ProDoorHardware and protected by U.S. and international copyright laws. Any unauthorized use of this site is strictly prohibited.
While every effort is made to update the information contained on this website, neither ProDoorHardware.com nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. ProDoorHardware reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk.
ProDoorHardware.com shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company’s personal information or material and information transmitted over our system. In particular, neither ProDoorHardware.com nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Acceptance of Orders
Receiving an order acknowledgement via email or by any other means does not guarantee the acceptance of an order. ProDoorHardware.com reserves the right to limit the quantity of items ordered and/or refuse to sell to any customer.
Shipping – Unless an item is marked as Free Shipping, a minimal shipping cost will be applied to all orders. Any and all additional freight quotes for larger or customized orders will be listed via email or fax. Absolutely no freight quotes will be given verbally by phone or chat software.
Free shipping applies only to the contiguous 48 United States and does not include Alaska or Hawaii. Items delivered to Alaska or Hawaii may be assessed additional charges. Items that ship via semi-truck do not include Lift Gate service, which is additional fee. Inside delivery is not included with semi-truck deliveries unless an additional fee is paid.
You agree that this agreement and use of this website are governed by the laws of the State of Maryland, USA. You hereby consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in Hagerstown, Maryland, USA in all disputes (a) arising out of, relating to, or concerning this Site and/or this agreement, (b) in which this Site and/or this agreement is an issue or a material fact, or (c) in which this Site and/or this agreement is referenced in a paper filed in a court, tribunal, agency or other dispute resolution organization. Use of this Site is unauthorized in any jurisdiction that does not give full effect to all provisions of this agreement, including without limitation this paragraph and the warranty disclaimers and liability exclusions above. ProDoorHardware.com has endeavored to comply with all legal requirements known to it in creating and maintaining this Site but makes no representation that materials on this Site are appropriate or available for use in any particular jurisdiction. Use of this Site is unauthorized in any jurisdiction where all or any portion of this Site may violate any legal requirements and you agree not to access this Site in any such jurisdiction. You are responsible for compliance with applicable laws. Any use in contravention of this provision or any provision of this agreement is at your own risk and, if any part of this agreement is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall govern such use.
With the prior agreement of ProDoorHardware.com, any claim, dispute or controversy arising out of, relating to or concerning this Site and/or this agreement shall be decided by the courts held in Hagerstown, MD USA. You agree that for any reason should an account go into collections that you will pay all collection and or/attorney fees and court costs associated with the collection process. You agree that ProDoorHardware.com may at any time and without notice change the terms, conditions and notices under which this Site is offered.
You agree that no joint venture, partnership, employment or agency relationship exists between you and ProDoorHardware.com because of this agreement or your use of this Site.
ProDoorHardware.com’s performance of this agreement is subject to existing laws and legal process and nothing contained in this agreement is in derogation of ProDoorHardware.com’s right to comply with law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by ProDoorHardware.com with respect to such use.
Any government entity or state school, or college may use purchase orders or credit cards. Resellers, apartments, condominiums, or management groups may use purchase orders after filling out our application for credit. Please contact our accounts receivable department at (888)345-7535 for details.
You have 30 days to return an item, from date of shipment. Simply contact us for a return goods authorization number (RGA#) and directions for processing your item.
- No returns will be accepted without an RGA number.
- If an order has shipped, it is considered a return and all applicable terms apply.
- All items must be in original condition and packaging. If the item has been assembled, installed or modified, the product may not be returned.
Please Note: Certain items are not returnable. This includes, but is not limited to, kickplates, and custom-made items.
If you refuse an order, it will then fall under our standard return policy.
To Return an Item using our Standard Return Policy:
- Please email us and include your original order number, what product you are returning, and your name and billing zip code. We will give you an RGA number and return address and instruct you on the easy process.
- Wrap the package carefully. All returned products must be in original condition and packaging.
- Return the product using your preferred shipping method to the address you are provided. Being that the item must be returned to us in original, salable condition, it is our suggestion that you insure the package through the carrier, as we do when we ship it to you.
- Save your return tracking number, and if possible, email it to us so that we can track the return. This will help prevent issues with the return shipment.
- The return may be subject to a restock fee up to 25%. Also, unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. For credit card purchases, we will issue a credit to the credit card used for the original purchase.
ProDoorHardware.com reserves the right to refuse any return at its sole discretion.
We make every effort to ensure that your item reaches you without damage. However, if upon inspection of your package you find damage to your item, please note Package Damaged when signing for your shipment. Please contact us via email or phone at (888)345-7535. You must contact us within 2 business days to notify us of shipment damages. Please make sure to keep all of the original packaging. If your order has shipped using special means, including freight, please review the information below.
If Shipped via Truck Freight
- Even if the package appears only slightly damaged, write Package Damaged when you sign for delivery. This is VERY important. Do Not refuse shipment. You must contact us for further instructions.
- If you find that parts are missing or damaged, please contact us via email or phone at (888)345-7535 right away. This is important for us to file a claim with the freight company within their time frame. All returned products should be in the original packaging.
If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or in the rare instance we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.