Here at Pro Door Hardware we strive to make your online shopping experience an excellent one. Here are answers to some questions you may have. Don’t see your question? Call us or use our online form to ask.
Will my item look exactly like the picture?
We make every effort to provide you accurate, high quality images and sizes to make sure you get the piece you want. Some images may vary slightly depending on your monitor settings.
How do I place an order?
The easiest way to order is online through our shopping cart. This will allow you to review and print out your completed order. If you would like to place your order by phone, you call us at (888) 345-7535. One of our knowledgeable customer service associates will be here from 8:30am to 5pm est. Monday through Friday to assist you. You can also place your order by fax at (301) 223-6427 24-hours a day. Simply print out our fax form, complete, sign and send to us. If you would like to order by mail, print out our mail order form, complete, sign and mail to us at: ProDoorHardware. Attn: Orders, P.O. Box 110, Williamsport, MD 21795
Do you charge Sales Tax?
There is no sales tax collected for items shipped outside of Maryland. We charge the standard sales tax to all Maryland orders. If you are ordering for a tax-exempt organization, please call or email us for necessary information.
How can I pay for my order?
We gladly accept Visa, MasterCard, American Express, Discover, Check, Cashier’s Check or Money Order. Please note: your order will be held until your check or cashier’s check or money order clears the bank before being shipped.
Do you accept purchase orders?
Any government entity or state school, college, or institution may use purchase orders or credit cards. Resellers, apartments, condominiums, or management groups may use purchase orders after filling out our application for credit. Please contact our accounts receivable department via email or call (888)345-7535 at Ext. 402 for details.
What if I want to make changes or cancel my order after I submit it?
We will do everything we can to make sure you receive the item(s) you want. Orders may be cancelled before they have been shipped. Please note that there are exceptions. If an order is considered customized or has shipped, our standard return policy will apply. If any adjustments have been made to your order, we will be happy to email you confirmation of those changes for your records.
Will I get a shipping confirmation?
We will send out an email, fax or mail to you with your tracking information when an item has shipped. Please let us know which way you prefer to receive your confirmation.
How will my item ship?
In most instances we use UPS for shipping. For larger orders, they may be shipped through a freight company. Regardless, you will be notified of the shipment with a computer generated tracking number.
How long will it take for me to get my item?
Shipping time-frames can vary with different items and areas through-out the country. If an estimated time-frame is not listed on the individual products page, please email us at info@ProDoorHardware.com. Please bear in mind that this is an estimated time-frame.
What do I do when my item is damaged?
All damages must be reported within 48 hours of receipt of the item. We have an excellent staff on hand to assist you with any issues you may have with your shipment. If your item is damaged, please make sure to keep all of your original packaging the item came in then review our Return Policy for details.
What if I want to return my item?
Please review our Return Policy Page for details.
What if I have other questions?
Please go to our Contact Page to find the contact information for the department you need.